Fetch | Pet Insurance Review

I wish there was a zero star rating. There isn't enough space in this data field to explain the whole experience. Initially there was a lot of conflicting information given about whether or not I needed an initial exam for the dog. They told me alternately to get one and submit it, get one and hang on to it, and not to worry about it. After paying a year's worth of premium, my dog got lyme disease after the worst tick season in MN that anyone I've talked to can remember. Coverage was denied based on lack of proof of preventative measures. It was not made clear to by anyone that I needed to have preventatives in place when I needed to know. It's just a bait-and-switch and a mechanism to avoid covering a treatment. Then when I cancelled my policy, they sent an email saying they'd review the claim in order to retain my business, but when I called all they did was regurgitate the same lines over and over for a half an hour, and refused to make any concessions, so all they did was waste my time. Fetch is a totally disrespectful money-grabbing company that clearly intends to use any means necessary to get your money without holding up their end of the bargain. And gosh, thanks again, Felch, for parroting the same thing YET AGAIN in your reply to this review.

Denise A. really took the time to explain and educate me on what my current plan provided. She also assisted me with formulating a solution to my main concern. I called to cancel my policy, but ended the call excited and grateful to have a partner in my pet's health.

I had a policy for a year when it came time to use it for something simple the claims dept kept asking for medical records I did not have as Oliver has only been with me since adoption for a year and he is still only 2 - I sent in his initial vet bill and the one I was claiming through insurance and went through hell !!! kept asking for medical records that I do not have as he was never seen during the times they are asking!! I emailed customer service 3 times and spoke to 4 people!!! what is the problem!!! I am now telling all my friends NOT TO USE FETCH!!!

Kelseyville was very helpful, knowledgeable and did everything to help me. I highly recommend her, and she's an asset to the co..

I thought the wellness plan would cover more of the routine general vet visit charge needed to get the required immunizations. The shots are covered, but not the accompanying exam fee.