Fetch | Pet Insurance Review

I submitted claims for my pet back in 2022 and to date I am still fighting to get the claims paid. Our claims have been closed because someone failed to advise what else is needed to complete the process. Fetch requested medical records from the adoption agency, the vet, and I sent in a 28 page medical report as requested, but the claims remained closed because no one informed me of the additional report that in needed to completed the process. Here it is going on nearly two years and still nothing had been done until I thought to call Fetch and see what the hold up was. That is when I was told that the emergency notes of the doctor was needed. I am a new pet parent and I learning what and how to do what is necessary to be done. Fetch should have sent me a message to let me know additional information for my little boy claims to be paid. Very unhappy with the way I have been treated and I hope no one else have to go through what I am going through to get my claims paid. Fetch please advise your staff to communicate with the pet parents better than I have been communicated with.

I am so very saddened that I have to find another pet insurance for my dear 3-year old Papi-Poo, Quincy. I joined Fetch in March of 2023. I had Quincy examined and uploaded the document within the time frame required when you first sign up. His monthly bill was directly taken out monthly. It wasn't until November of 2023 that he started limping and I took him to the Vet. Turns out it was Medial Luxating Patella. A common joint ailment in his breed. Anyway, the bill was $384. and some change. The deducible is $300. I pay the bill and submit/upload proper paperwork for the $84. This is when the nightmare began. I submitted paperwork for 5 times over a 2month period. It's in review, then more documents are missing, then it's in review, the more documents are missing. I have emailed, and even talk to a human who claimed she fixed the problem. Only to see documents still missing. I cancelled my insurance today and will eat that $84. I'M SO DISAPPOINTED IN FETCH'S CLAIM PROCESSING SYSTEM. I had a horrible experience with them.

Kyann LeViner was my Fetch representative on the phone today, and she was extremely helpful. I called to better understand the new wellness policy options for my dogs. Kyann was able to seamlessly answer my questions, and to provide insight as to how the coverage is applied and reimbursed.

This is the second or third time that Tatiana has helped me with a claim issue. She is ALWAYS very pleasant and extremely helpful!!! She will go above and beyond to find an answer about your issue, if she doesn't already know the answer. She is five stars all the way!! BK, longtime client

App makes it easy to submit claims. Timely responses. Fair approvals.