Fetch | Pet Insurance Review

Excellent customer service for our most loved family member.

Good if you don't use it... Company was great initially (have had for 4 years), but downgraded my coverage claiming that they paid out more than the premiums they took in. I did the math- that isn't true. Also, my friend has the exact same dog (littermates) with very similar claims and she was given options that were different from me. They can't get the story straight. I'm sure if I have any future claims, they will push me further to drop the coverage. So good company and good insurance as long as you don't have a significant claim - then you will be downgraded or pushed to drop coverage. They also don't have a consistent message - no way to explain why one customer is told one thing and another told something completely different. I was actually told on the phone that my coverage was downgraded because my pet didn't make them enough money- premiums taken in were less than claims paid out (which again isn't actually true).

Joshua Sabado was very helpful today! Thank. U

For as much as it costs, I would think more would be covered. I think I paid close to $600 for pet insurance for both of my cats, and out of my $6-7,000 vet bills over the course of a couple years, fetch reimbursed me for maybe $100 because the deductible is fairly high and both of my cats had health concerns during their waiting period that wouldn’t get covered. Despite their claims that every adult tooth would be covered, if your animal has periodontal disease that predates their coverage period, they will cover none of it. I cancelled it after 2-3 years, absolutely not worth paying for. I’d rather put what I’d spend on pet insurance in a savings account for emergencies. On top of it, when they told me they’d cancelled it they didn’t, and charged me for an additional period so I had to call and cancel again.

Second time pet owner, but first time pet insurance buyer. Fetch provides plans that are affordable and give you peace of mind. Easy to submit expenses for vet visits and vaccines and claims are processed quickly for reimbursement. Getting Fetch insurance was a great decision!