2
out of 5
POSTED: | BY: lsg
Good as long as you don't use it
Good if you don't use it... Company was great initially (have had for 4 years), but downgraded my coverage claiming that they paid out more than the premiums they took in. I did the math- that isn't true. Also, my friend has the exact same dog (littermates) with very similar claims and she was given options that were different from me. They can't get the story straight. I'm sure if I have any future claims, they will push me further to drop the coverage. So good company and good insurance as long as you don't have a significant claim - then you will be downgraded or pushed to drop coverage. They also don't have a consistent message - no way to explain why one customer is told one thing and another told something completely different. I was actually told on the phone that my coverage was downgraded because my pet didn't make them enough money- premiums taken in were less than claims paid out (which again isn't actually true).
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