Fetch | Pet Insurance Review

5 stars says it all.

I called to get a quote for my dog Tiny, I spoke with Amanda Mello, she really took the time to explain how this plan works, I am happy to have the pleasure of speaking with her. Thank you

Fetch Pet Insurance denied my cat's emergency claim by calling it “pre-existing” — even though WA law (RCW 48.205) says pre-existing conditions must exist before coverage starts. They buried a “pre-policy exam” rule deep in 36 pages and used it to deny coverage when Jelly Bean needed it most. I’ve escalated this to the WA Insurance Commissioner. Pet parents deserve transparency and fairness. #PetInsurance #WashingtonLaw #ConsumerRights Update: After posting this review, Fetch asked me to call them. For accountability, I prefer to keep all communications in writing. I have already appealed this denial and escalated the matter to the Washington Office of the Insurance Commissioner, as the basis for denial raises compliance concerns under RCW 48.205. I welcome a written response from Fetch’s compliance team.

Amanda is the best. Let me type that again just to be sure you didn't miss it. Amanda is the best. For quite a long period of time I was in the field of Customer Service. I started as a phone rep and eventually, over the years worked my way up to Director. I have listened to more recorded calls than I can count, done caller training, automated centers and on and on. Never have I encountered someone as good as Amanda. She knows what to do, does it with efficiency and accuracy and uses compassion and understanding all the while. She knows her product and has a very broad understanding of all things related to it. She should get a nice pay raise, an extra paid day off and lunch with a director. Very, very happy that she is an American, speaks perfect English and is very smart! You have a gem in Amanda!

I am so impressed with Fetch and also incredible grateful. I had other pet insurance in the past and they never helped. Fetch is legit and affordable. Thank you so much Fetch!!!!