5
out of 5
POSTED: | BY: Alaska McFadden
great customer service and good coverage
great customer service and good coverage
Read more on Trustpilot
4.9
out of 5
Number of reviews 27,438
Fetch offers the most comprehensive pet insurance
Get paid back up to 90% on unexpected vet bills
Save $25 or more with quarterly or annual payments
$1000 in online vet visits included at no extra cost
Protecting 500,000+ dogs and cats (and counting) & rated ‘Excellent’ on Trustpilot
Exam fees are included which saves you $50-$250 per sick visit
Optional coverage for routine and preventive care.
Fetch covers hereditary conditions at no extra cost
Fetch covers injury and disease in every adult tooth – not just the canines
Use any licensed vet in the U.S. or Canada
Fetch covers what other providers charge extra for or don’t cover at all
4
out of 5
POSTED: | BY: Jo Ann Budraitis
I have been with Fetch formally Petplan 7+ Years
I have been with Fetch formally Petplan for many years. Overall very happy with my choice of insurance companies. Glad they also went to one deductible vs that crazy deductible per condition. I have had 2 dogs with verty serious conditions and surgeries and have to say I am most grateful to have insurance. Fetch pays for items that other companies do not. I am quick to recommend them to others. Now...the new app when it works is great for submitting claims. I find that "bot" to be totally frustrating and have voiced that on several occasions. It is difficult sometimes to get to a live chat person and if I hang up next thing I get an email with a canned response. Why can't Fetch have a chat portal like all other companies that is user friendly-chewy, amazon, etc etc
2nd complaint/comment....claims take way too long in comparison to others. This has been an issue for a long time so it is not new.
I would like to give a shout out to Georgia Somerick. She has helped me on several occasions. Her follow up is excellent and she understands what customer service is all about!
3
out of 5
POSTED: | BY: Margot Alexandropoulos
4 stars
4 stars: Great
Jan 13, 2022
This is an update review for Petplan…
This is an update review for Petplan NOW CALLED
FETCH i do not know if this company was bought out, or they hired a new MGMT Team, or Finally got their
act together.
But I submitted a claim on 12/26/2021, and was paid 8 days later - lets wait and see if this was a fluke or not.
5
out of 5
POSTED: | BY: Mark Bradfield
Great pet insurance
Great pet insurance! The quick turn around on reimbursement was beneficial to us. Thanks so much!
5
out of 5
POSTED: | BY: Kelly Steidle
This is a great company and well worth…
This is a great company and well worth the investment. My dog had to have surgery for a torn ACL. I sent the bill and the medical note. I had already met my deductible. They had paid the claim within a week with no questions asked. Super easy and policy very easy to understand.
Monthly Cost
Plans average $35/month for dogs and $25 /month for cats
Coverage
You choose a reimbursement level of 70%, 80% or 90% after your deductible.
Payout Limits
Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.
Deductible
$250, $300 and $500
Age Limits
Fetch doesn’t enforce upper age limits, so you can enroll your pet any time after it turns six weeks old.
Some providers limit coverage for older pets to accident-only.
Fetch doesn’t limit coverage by age so that you can get the right care for your buddy, no matter what.
Waiting Period
Fetch’s waiting periods are up to 15 days for accidents and illnesses and six months for orthopedic events.
Exclusions
Fetch won’t cover pre-existing conditions, cosmetic procedures, boarding costs, breeding costs, wellness care items, or accidents and illnesses that occur during waiting periods.
Fetch Pet Insurance brings together insurance industry expertise and the animal-loving sensibility of The Dodo.
It’s the only pet insurance recommended by the #1 animal brand in the world, The Dodo