Fetch | Pet Insurance Review

when i chatted with Danielle on 2/2/2023 i request for a follow up to be sure my personal card info that was used for refunds and payments be removed from the profile. she never followed up. Customer service is vague and useless. i am concerned about fraud or this company gets hacked i should have the right to removed my card information. this is just one example of multiple requests i have done with this company by phone or chat. each reach rep says it will take 7 days and i will get a follow up and they never follow up. your company does not need my card information anymore and i should have the right to have it removed. i can only suggest whoever reads this that they know how difficult it is to get anyone to follow up with a simple request. i will never do business with this company again

Fetch (then Pet Plan) insurance purchased 2018. Vet report submitted and accepted said MILD tartar on canines. No further treatment required by vet. Paid ever increasing monthly amounts over the years (latest increase took the monthly bill to 165 per month) for 90% coverage on $2000 annual claim) Teeth removed in 2023 due to periodontal disease. Claim (for $1,200 after co pay) denied because they claimed she had pre existing condition. There was no pre existing diagnosis, or treatment plan. Please beware of this company. This review is less about the moderatly small amount of the claim, more the concern that they would not have the intregity to stand by their word in the event of a big claim that could be the difference between life and death.

I wish I could give you a -100, you guys are absolute SCAM, you charge people monthly n cover NOTHING! You try your best to decline every and each claim, and relate them to wellness, pre condition and any other imaginary reason just not to pay a peny, it doesn’t matter if the client and their vet give you hundreds of reasons why this is not a pre existing or wellness related issue, you will put all your effort not to pay, cause that’s the way you make money! I paid for almost two years and every time I claimed, you rejected after making me chase you for months! This business “ Petplan or Fetchpet“ is FRAUD and needs to be reported and closed down!

What went wrong? Fetch is NOT paying 1 penny of any of my claim after submitting the vet/s documents and past visits, I paid for in the last years. Deceiving claims.

I’m so grateful that my two Cavachons are part of the Fetch by Dodo family. Thank you for being there for Charlie this year through his ACL surgery and rehab. Your service has been outstanding! The claims process is easy and seamless with the app. The customer experience at Fetch is exceptional and reflects your strong service culture.