Fetch | Pet Insurance Review

When this company was PetPlan they were wonderful. I had joined prior to 2012 and when my cat Franklin went into decline PetPlan was supportive and offered the assistance I needed in covering his care and finally his cremation. When we rescued another cat after Franklin passed on in 2015, I immediately enrolled him with PetPlan. I had no idea that when PetPlan changed to Fetch in 2022, they had changed their policies. Jonesy was a very healthy and happy Tuxedo kitty who sadly took a quick decline at the end of July. He had no reason to go to the vet prior "just because." We had adopted him as an adult so he was neutered and had been with a family so had his original shots etc. How utterly shocked and horrified am I now that Fetch has denied ALL CLAIMS over not having superfluous annual visits that were not a part of the original insurance plan. After paying for insurance for 8 YEARS they have no decency in helping out with three invoices. They happily took almost $6,000.00 from me for insurance coverage knowing that I would never be able to receive any reimbursement. I will NEVER recommend this company to ANY PET PARENT.

Emails and texts show progress of claim. There is a fast turnaround for receiving claim money after it’s reviewed. if there is a delay, it is communicated by email so I know the claim isn’t forgotten about or lost.

You have made the process of reimbursement easy!

Still Seems a bit slow for reimbursement in reoccurring claims

I could not recommend Fetch enough! My dog Cava recently had ACL and a meniscus repair and what a relief it was to know that I could fall back on Fetch Pet Insurance. It’s easy to turn in the invoice and medical history and I’m paid back in less than 2 weeks. Every time I’ve called, everyone has been incredibly helpful. Everything has been so great could not recommend more