Fetch | Pet Insurance Review

I had a rare positive experience with the former company that became Fetch, Pet Plan, and I had recommended them many times over the 12 years I had my policy; however when my premium (understandably) went up as my cat is older, I did the calculations and determined there was little financial benefit to maintaining the policy, so I called to cancel. I was given a whole pitch about all the ways my cat could get sick and need coverage- I patiently listened and explained my position, again, but when the agent repeated the whole script again, I told her I would check with my vet and see if her argument was worth considering, given his health. Talked to vet and I was correct, so I called a week later to cancel, and explained my entire position again- that I was calling back the second time after considering not canceling, but very firmly requested to cancel my policy. The agent then took several minutes reading the notes from the previous week and his claim history, and then pursued to launch into the exact same script again, and then one more time after I interrupted her that she was repeating a message a had heard now 3.5 times before. It felt manipulative and scammy, disrespectful of my very clear request, and wasted my time on what should have been a simple call, but ended up being over 10 minutes. I will not ever recommend them again.

Happy you finally accepted a claim and sent us a check. We were ready to cancel the coverage, as our first few claims were denied. Glad to finally receive a check.

Claims services were excellent. Thank you!

Bonnie was super patient and helpful, and she rightfully recognized the clever- and adorable-ness of my dog's name, haha. Fetch has been supporting my pups for about a decade now. I looked into other options last year because my workplace had a company they used for support, and I stuck with Fetch because they are the best. Thanks Bonnie! Thanks Fetch!

The process for filing my claim with Fetch couldn't have been simpler. Fetch processed my claim quickly and received my payment promptly. I highly recommend Fetch!!