Fetch | Pet Insurance Review

I was finally able to speak to a live person regarding my concerns. Your person was professional, knowledgeable and took the time to listen to me, answer my questions & explain the reasons why the claim processing process was very cumbersome & frustrating. Your person looked at all of my claim documents, went over every detail & ensured I had everything required to now process my claim. I had additional concerns regarding the very large increase in premium costs on my other dog’s policy renewal quote, almost a $2,000. Increase. I do not understand how Fetch expects to keep customers? Several alternatives options were explored to try & reduce my renewal cost. Unfortunately it was not something the agent could change for me. Excellent job done by your agent.

Josh was amazing, super knowledgeable and so kind

She explained every single detail to me and even gave me examples which made me understand better! Very friendly and answered all of my questions

I started my journey with Fetch Pet Insurance by completing an online quote. Followed up by phone to inquire about the AARP discount. Aileen was excellent to work with. She had all of the quote information available and answered my question about the AARP discount. Unfortunately, when I tried to give my AARP number to Aileen, wallet wear and tear rubbed all the numbers off the card. She was very patient as I tried other ways to get the number which I was not successful in doing. She was able to find another discount that matched the AARP discount and applied that to provide me with a final quote. I was very happy with the final numbers and am now part of the Fetch Pet Insurance family thanks to Aileen's excellent customer service and providing a great experience.

New policy as of today. Aileen was great in reviewing all my concerns. I’m hopeful to never use the policy but if I do I feel covered.