Fetch | Pet Insurance Review

I appreciated my sales person, Josh, who was very polite and professional while explaining Fetch benefits. July 23, 2025 I received my puppy from PuppySpot on July 23. I was dismayed to learn the puppy had a bilateral inguinal hernia that was indicated on the health history from PuppySpot, so they knew they sold a puppy with a birth defect. When I called Fetch Pet Insurance to inform them of this on the day I received her, I asked if this will be considered a pre-existing condition and if it will be covered. I was told, "We can neither confirm or deny if it's pre-existing." I have to submit a claim with the soap notes from the vet, which I have done, and they will make a determination. This usually takes two weeks, so I have to wait until my claim is reviewed to get my question answered.

Having insurance for our Lab, Poppy has been a life saver! We love her very much, but she is expensive!

He was very helpful and knowledgeable. He answered all my questions and helped me feel better about making my decision

It was easy to file the claim, and I was impressed at how quickly it was processed. Messages kept me informed as it was being reviewed.

Prompt response