Fetch | Pet Insurance Review

Unthoughtful and self-serving. The reasoning behind their denial of my claim request is because my puppy's appointment was on day 15 of the 15 day waiting period. My date of joining (payment going through) was 7/1 and her service date was 7/17, 16 days upon joining, not 15, so technically we were within the waiting period. There was no clear indication upon joining that there would be a potential “hold” or processing period prior to the waiting period being effective. This is now a permanent condition for her, so I will be having to pay full price out of pocket the rest of her life, which of course I'll have to make it work, but there was absolutely no grace or empathy. I had high hopes because they were recommended by a friend, but I will no longer be giving money to Fetch for any future accidents that may arise.

Very helpful representative who was well versed on all of the options available with a Fetch pet insurance policy. Helped me navigate through the various options to get the right policy options for my policy.

Carla was kind, transparent and efficient. Honestly, incredibly helpful. Most competent client experience I have had in a long time! She was wonderful!

I have always had a great experience with Fetch paid for everything with my dogs. As they are approaching 11... I will need to change unlimited coverage to 25 ... but had a great experience with a call to discuss the changes today

Josh was very patient and explained all the details about the various insurance options and policies in a way that was easily understandable. He was very professional and easy to talk to; great customer service.