Fetch Canada | Pet Insurance Review

The amount of the repayment for our dog spay surgery was about 15 % of the cost! This insurance is not worth the cost!

My dog is now 11 years old. My insurance started at about $900/ year which I got when oliver was 3 months old. I've had 2 or 3 claims over the years which wasn't even fully covered even though I had 100percent then. They have since reduced my coverage to 90 percent, increased deductible, removed the death benefit I had and drastically increased prices. The last price increase I was told about was up to $2400/year. And this year I just noticed the increase again to $3925/year. I wish I would have noticed it 6 months ago as the last 2 payments went unnoticed as I wasn't looking at my credit card statement close enough. $4000 per year is rediculous. I guess that's how they get you to cancel when your dog is older.

I brought my cat to Canada last year and decided to insure her with Fetch. They didn’t require any documents when I signed up, so I assumed everything was straightforward. Last month, my cat developed skin allergies and needed treatment, which included a vet visit and vaccinations. When I submitted the claim, Fetch suddenly asked for her previous medical records. Since she hadn’t seen a vet here in Canada before this, I provided her medical records from my home country. Fetch didn’t accept those records and denied my claim, refusing to cover the cost of her treatment. This company seems to find any excuse to deny claims. If they had needed earlier records from Canadian vets, why didn’t they ask when I enrolled? The whole process feels like a scam. If you’re considering pet insurance, I strongly recommend avoiding Fetch!

I can not state enough how much I appreciated all the help that Kayla gave me in assisting me in submitting my claim correctly. An absolute 10/10 Grand Slam customer experience. Kayla took all my anxiety away from our application. She assisted me in uploading all pertinent documents and even helped set up direct deposit. And was very comforting and supporting of Titan's Medical situation. We always have such a positive experience with Fetch. Happy Holidays to all.

I had a nice conversation with Amanda Mello. she helped me with my cat insurance. I just bought the insurance and don't know how it could work in the future. I promised to send the reviews after my experience :)