Fetch Canada | Pet Insurance Review

I've been using Fetch (formerly GoPetPlan) for over 12 years with my senior pup and have never had a bad experience.

When Fetch was Petplan- it was amazing, now Fetch has fallen short in my books. My dog (accident prone) has had a handful of insurance claims (when Fetch was still Petplan)- with the last claim being in 2019. My monthly premium went up- totally fair. Today, over three years later I go to submit a claim and see my deductible is now $750 (was $200 with Petplan), with my claim being $600 and my deductible being so high it covers nothing. Fetch has also decided to only cover 70% where as Petplan covered 80%. My dog was attacked and lost half his ear- a complete freak accident - THE REASON WE GET INSURANCE for our pets. When calling and speaking to a representative I was told because of my claim activity they had to pay out over 3% above my premiums and deductibles (over three years ago)… is that not the intent of insurance? With my monthly premiums being $32 x12 months, x3 years, that’s roughly $1100 Fetch has in their pockets and will not be covering any part of my first claim in over three years. Just food for thought. Yes, I should have carefully read the documents when Fetch took over Petplan- however we were assured that nothing would change and coverage would remain the same. Policy holders ensure you are fully reading your new/adjusted contracts with Fetch. Will be switching to a new company without a doubt. Sad to see Petplan go through so many changes yearly with new underwriters etc. I whole heartedly support pet insurance to help provide the best care for our animals, however very disappointed with Fetch.

Was feeling very frustrated by a number of issues recently regarding my long-term policy but Fetch Mgr Regina Blair went above and beyond to address my problems. Thank you so much for your excellent customer service!

Fetch has been a life-saver! I have submitted numerous claims for my pet. All of which have been processed in a timely manner and have been approved without any complications. My English Bulldog has been going though a lot of medical issues, and Fetch has made this burden so much easier.

My dog Piper after many other treatments required a liver biopsy. A costly procedure that cost approximately $4,800. After submitting the vet bills and medical records my claim was approved in about 8 days and the money was deposited directly into my bank account. The Fetch app was easy to use and the claim was settled quickly. Piper is doing very well now. Thanks Fetch!!