Fetch Canada | Pet Insurance Review

I've had Fetch Pet Insurance since we got our dog at 3 months. She has been enrolled and has not presented any problems since we got her other than a stomach issue. All documents have been submitted to Fetch on time since we got out policy. Last month she started biting her paws and the vet has advised us that she could be presenting allergies. Fetch has started requesting a significant amount of documents (which they already have) and keep delaying the review of our claim. Unfortunately, it looks like they are looking for the needle in the haystack to avoid covering this problem. It's very unfortunate to deal with companies that are fully focused on making sure you pay your premiums on time but that delay paying out your claims and do provide a clear explanation of why they would need a significant amount of non-related documentation and tests (even from our vet's point of view - "they are requesting non-related / non-sense information from your pet. Think about switching to other insurance"). I would be switching from Fetch to other providers that are more transparent in the claim process. UPDATE: after requiring additional documentation that wasnt linked to the claim, they have partially approved the claim. However, as mentioned before - interesting enough they have requested medical records for the last 2 years for a dog that has always been insured with them and that has never presented issues. While discussing with the vet, the example I was given by the vet is “well, it’s like requesting a person’s medical records for the past years just to see if the person is actually allergic to something. Shouldn’t be the case. Instead, they should run tests on the person to ensure s/he isnt allergic.”

My cat Chili suddenly became ill mid Feb..I took him to emergency vet clinic and he stayed there for 3 days..I had to cancel my Cancun trip since we didn't get a conclusive reason for the sickness except WBC was through the roof.. they paid every bill and it is still ongoing, thank-you I am so grateful to not have to decide if I could treat him or not 🙏❤️

My cat Chili suddenly became ill mid Feb..I took him to emergency vet clinic and he stayed there for 3 days..I had to cancel my Cancun trip since we didn't get a conclusive reason for the sickness except WBC was through the roof.. they paid every bill and it is still ongoing, thank-you I am so grateful to not have to decide if I could treat him or not ¤ï

The agent on the phone was wonderful and thoroughly explained the policy and options. I called because the website wouldnt allow me to fully enroll. I look forward to future interactions and to the peace of mind insurance brings.

This is probably the best customer experience I've had in years. I was determined to cancel my policy, but an outstanding customer service rep, Adam Altman, worked so hard to tailor a policy for my dog that I decided to stay with Fetch.