Fetch Canada | Pet Insurance Review

Feb 6/2024 was the day we almost lost our Fur baby Luna. Luna our 5 year old border collie fell ill the morning on Feb 6/2024 and was hospitalized until Feb 12/2024 for 24/hr supportive care. The vet worked around the clock and Luna is now home feeling better and was diagnosed with acute pancreatitis. As a new mom with a 4 month old son at home, Fetch was there and Luna’s illness claims were approved and reimbursed. There is no words on how happy I was to know that Fetch protection was there for us during Luna’s recovery and support. Thank you Fetch!

Josh was very helpful with setting up my new policy with fetch.

I had my German Corso insured with Fetch since bringing him home in 2021. Today, days after his 3rd birthday & just before the renewal, I got a letter indicating a change in premiums...over $410. This is completely ridiculous. I'm canceling the policy immediately. I'm better off putting cash aside in an account for any future medical issues. The consumer has to pay up front anyways, so I may as well keep the cash. So disappointed.

She was amazing at listening at my name choices for my cats - megatron - mini SUV - Glorg 🤣🤣🤣

Talked to Fetch rep Samantha Jenkins today to ask about the large increase in my premiums from the year before. She did a really good job in explaining the reasons for the large increase. 1- My pet was now in a higher rate category due to her age. 2-Because I had made several claims over the past year I had lost some of the discounts that I had previously received due to being claims free. 3-There was also a rate increase due to a lot of claims being made with the type of breed of dog I have. I was so pleased that she took the time to answer the questions I had and also did not make me feel rushed so she could answer another call. HERE IS ANOTHER REASON I AM PLEASED WITH FETCH AS MY PET INSURANCE COMPANY. About 2 years ago I realized that I had incorrectly reported my dog as being a purebred when she was actually a mixed breed. Note! There is a large difference in premiums then. At least that was in my case. So what Fetch did for me is that they refunded me the difference for that year and also for the prior years overpayment. This was so unexpected but appreciated especially since it was an error on my part. The refunds of the premiums were about $500 for each of the 2 years. I would also say that any claims I've had have been hassle free. It's all about reading and understanding you contract. Will definitely continue using Fetch as my pet insurance company