Fetch Canada | Pet Insurance Review

Laura is the epitome of optimal customer service. Her professionallism in helping mitigate a stress provoking situation gave me hope that regardless the outcome Laura was working with me. She is kind, friendly, knowledgeable and handled my issue with confidence. Keep up the good work!!

I want to preface this review as it is just for your sales rep and not a review of the company(which would only be a 4/5star). The website UX needs a little improvement and I was given different hours of operation(agents vs website). I had a few unpleasant experiences. I had somewhat been given the run around. Due to a transfer of ownership I had spoken to a few different agents but none could compare to Amanda Mello. I had not only the best conversation with her but she consolidated my decision with staying with Fetch. Although I have already done my own research on Fetch Amanda had assured me that it was the right choice. She started the conversation with a welcoming and warm ambiance. She answered all my inquiries clearly, concisely, and encouraged entreatment of future query. As she went through the policy she gave possible situations that may occur and where the policy would be beneficial in those instances. Aside from being amicable, and knowledgeable, Amanda has conveyed just how much she cares and how gratifying it is working for Fetch. It was truly a great pleasure and fantastic experience to confer with Amanda. She is sunshine incarnate, a constellation brought to life, and a veracious star in your sea of representatives. I look forward to renewing my policy with her in the future. Thank you.

Note that this is my first claim with this company, so I won't be receiving a reimbursement due to the deductible. I am concerned that a reimbursable claim will take even longer! Even though their premiums are lower than most, don't waste your money! I submitted my first claim almost a month ago and have been dealing with stall tactic after stall tactic since. I had to speak to someone on the phone (two weeks ago) to explain that I DO NOT HAVE records from the previous full year as this pet was adopted from an Animal Shelter as stated on the records from the Humane Society Vet!!! I was advised further documentation WAS NOT required. Fetch now has the medical records (SUBMITTED TWICE), the SOAP records from the current Vet and the invoice for the visit, yet they are now contacting my VET for further information???? Why???

Please be cautious with this pet insurance provider if you don't want to face difficulties when you need them the most. Although their charges are lower compared to other providers: 1. They delay payments for a very long time. 2. They often deny claims, stating it's your mistake. 3. If you raise an issue, they will easily let you go. I was with them for one year and got nothing in return. I wasted my money on premiums and medical expenses, and now I have to start over with a different provider.

When I needed insurance for my pet, I called and they were the only ones who went through the policy with me and the best prices (other companies did not). It really helped me to make a decision about committing to an insurance.