Fetch Canada | Pet Insurance Review

I am beyond disappointed with Fetch Pet Insurance. Your lack of integrity and compassion is absolutely appalling. As young professionals with limited income, we trusted Fetch to protect our beloved puppy in case of illness, but instead, they left us with a $1,600 vet bill because of their nonsensical policies and refusal to provide the coverage we paid for. Our puppy had diarrhea before our coverage began which began under the breeders care, which they conveniently used as an excuse to deny our claim when she later got seriously ill after the policy was active. Diarrhea is an incredibly common and minor issue in puppies, and it had no relation to the illness or the tests conducted she experienced later. Despite this, Fetch callously labeled it a "pre-existing condition" to avoid paying out. Their customer service was unhelpful, unsympathetic, and showed zero willingness to work with us or address our concerns. It’s clear they are more interested in profiting from technicalities than helping pet owners when it truly matters. We are canceling our policy and will never recommend Fetch to anyone. In fact, I’ll be warning every dog owner I know to steer clear of this company. If you value your pet’s health and your financial security, do NOT waste your money on Fetch Pet Insurance. They’ll happily take your premiums but will find any excuse to deny your claims.

5 Stars – Amazing Experience with Amanda! I had such a great experience working with Amanda to get insurance for my kitten, Simba, through Fetch. Amanda was incredibly knowledgeable, patient, and attentive throughout the entire process. She took the time to explain all the options and made sure I fully understood the coverage details, which gave me so much peace of mind as a new pet parent. Her genuine care for both Simba and me really stood out—it felt like I was talking to a friend who truly wanted the best for us. Thanks to Amanda, I feel confident knowing Simba is well-protected! I can’t recommend her enough!

Josh Sabado answered all of my questions, clearly, politely and was very knowledgeable. I feel I understand your policies and it was an excellent experience.

Once I set up our account, I had a few questions regarding the required medical records. Our dog, Sadie, is a 7 year old rescue with no medical history prior to being picked up as a stray a few months ago. Using Fetch's chat line, Emmalee helped me verify what's needed and made a few notes so, hopefully, make things a bit smoother if / when we make a claim. Also, love the direct deposit option, too. Thanks,

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