Fetch Canada | Pet Insurance Review

I have been a customer for almost 8 years with fetch. I recently lost my dog to a sudden medical condition. They have approved all of my claims, and I have received email notifications saying my deposits have been made. I have not received any money. When I call I get the run around saying that they have proof of payment, yet they will not provide me with the proof. So frustrating, and horrible service. I will be getting a lawyer involved. Per your comment below. The supervisor did not tell me there was a problem with the account number. After 5 phone calls and just being told that they had paid and they had proof. Is not good customer service. I have been waiting for 2 days now for a call back to let me know what is going to be done?? This is over $5,000. Not just a little reimbursement

Joshua was very helpful in answering our questions regarding the best plan for our dog!

Amanda was a very sweet and caring soul. She explained everything very patiently and answered all of our questions, as this was our first time getting insurance for our dog. Fetch pet seems like a great insurance company to go with! Thank you again!

Awesome interaction with Amanda M at their customer contact centre! Extremely knowledgeable and very pleasant. Provided answers to my questions, along with options! Although we hope to never have to use the insurance, we are happy to know that our little fury baby, Rocco, will be protected and covered, ensuring we have a peace of mind!

I had a terrible experience with Fetch Pet Insurance. They provided a specific deadline on their website for claim submission, which I followed exactly. After submitting, they turned around and claimed the actual deadline was the day after what they originally stated, resulting in my claim being denied. This feels like a deliberate scam to avoid paying out claims. If you're considering pet insurance, avoid Fetch! They engage in dishonest practices and seem to mislead customers on purpose. Absolutely frustrating and untrustworthy. Do yourself a favor and look elsewhere.