Embrace | Pet Insurance Review

I have had embrace for a few years now for my cat. i got additional coverage in the event that she needed dental work done because the basic coverage didn't include dental work. My cat recently had her cleaning done which cost approximately 900 dollars. I called embrace and spoke with Tyler and was told I was denied reimbursement because she(my cat) had developed tarter and that was considered a pre-existing condition that would not allow for reimbursement. I was then told that my cat would be covered for future cleanings because the tarter would be covered going forward since i had a dental cleaning done. My issue is as follows. 1) what 12 year old cat doesnt have tarter and plaque build up 2)what good is coverage for future cleaning. my cat isnt going in for cleanings twice a year.

All questions answered. Extremely courteous staff. No BS.

Jeff was wonderful! He explained everything, answered all of my questions, made suggestions based on my individual cats, and was so very patient. The customer service is so far exemplary.

After passing for a policy for six years, I finally used it. As a result, my premium went from $89 a month to over $600 a month. Total scam!

I had some problems with the Embrace website and questions about my policy renewal. I was connected to Anna who spent about 45 minutes with me going over both issues. Not only was she professional and helpful, she was very compassionate about my dog's health issue. This is why I would never choose another company over Embrace.