Embrace | Pet Insurance Review

Embrace customer service is great! Helped me find a plan that I can afford. And they've always been fast in processing claims.

It's self-explanatory, easy, and fast!

I've had two claims so far. One was submitted through the wellness side, and one was through the illness side. I literally had my reimbursement on both claims the next day after submitting them. The claims process couldn't be easier through the app. They've been so great. I couldn't be happier.

Embrace has been great to us. Easy to purchase, straightforward and simple claims filing process, and quick reimbursements. When we initially purchased the policy, we asked for a medical review of our pets’ records so we knew in advance what would be considered a pre-existing condition, and whether any of those pre-existing conditions had expiration dates. This saved us any question or disappointment regarding what would and would not be covered. Embrace has not disappointed. They have processed our claims fairly and promptly every time.

I’d love to give them a zero star. Already canceled my pet insurance with them. They will take any little note on your dogs history and turn it into a “pre exciting” condition so they don’t pay for anything. They have linked any little thing that they could to a note that one vet said 5 years ago and now no matter what happens to the dog they will link it to that and not pay for anything so really all they are doing is getting paid each month but not helping you when you need to claim something. So far I’ve seen three vets and non have said anything good about this company. Terrible experience please go somewhere else. Ask you vet for who they recommend and I bet you they will NEVER say embrace