Embrace | Pet Insurance Review

These are the first claims we have had for our 3 cats. Miranda helped me thru some of the IT questions and how and what was covered.

This is my first experience with embrace, the customer service is very kind andhelpful but I think the system is a bit backwards because I have to get my pets examined which is understandable before they cover it but the reason why we have insurance is because vet bills can be expensive, the money I can take my pets to the vet I have to pay monthly out of pocket, which kind of unfortunate because us parents that have multiple pets that could be expensive, yet were not getting reimbursed for that. I am waiting for a response from either the vet or embrace about my dog Brownie, for reimbursement which is almost $300.00 -ish. I would still stay with embrace but just expressing my opinion on this. The vets office is not very prompt either, I feel they aren't compassionate I feel like they should be as veterinarians, I feel overwhelmed because my dogs are older,, seems like the rules are against of something I can't help and I need them most financially. *sighs* I just want to take care of my babies.

I took out Embrace pet insurance when we brought our baby dog home. I have since filed several claims and have always been very satisfied with their prompt response. My latest claim is related to my dog having a bout of GI distress for about a week that required her being seen by her vet. Filing my claim was very easy.

Great customer service and great policies

Tiffany did a fantastic job explaining the plan and benefits she has good sales presentation and customer oriented.