Embrace | Pet Insurance Review

Sheela , my Senior Australian Shepherd, of 8 years old, tore her ACL this past Oct. It was going to require surgery, not just surgery but an surgery requiring an Orthopedic type surgery performed. Cost $3,800 , for pkg to repair my dogs ACL. But also , follow ups & meds. Without insurance I would be in a Bind for money to cover the costs. Embrace came through for me & mostly for my dog.

Portal is very user friendly. Quick response time on claims.

Been with you for several years, and been very happy, until now. I never received a renewal email notice this year, nor did I receive notice the day before I was billed. Seems convenient, seeing as my premium had a 200% increase. And because I didn't notice it until the day I was billed, and you were closed , I had to wait until the next day to cancel. And then I was charged 15 dollars for those 2 days. You don't allow cancelation through the website. So, you should have 24 hour coverage, so when someone gets blind sided, they can take action immediately. I feel it is deceptive billing practices, and that is how I am going to address it to the BBB. I have had the same email address since joining, and it wasn't in my junk mail. I am sure I am not the only one who has been surprised.

So far this company has been very smooth to deal with. My questions are always answered by kind representatives. In addition submitting claims are so very simple & paid out within a VERY reasonable time frame. Thank you to everyone @ Embrace Pet Insurance

I am relieved when the vet charges are presented, because I know I’ve got insurance to cover most of it. The process is carried out in a few days. In complex things, it might be a bit longer. But it’s amazingly fast. I consider myself blest to have Embrace and a great vet clinic for my little pal. The Embracers are friendly, efficient and professional. They understand the trauma of having an unwell animal companion. I’m 100% with Embrace!