Embrace | Pet Insurance Review

I liked how easy and straight forward the claim submission process is, however: selecting a provider is the slowest I've seen, and trying to type is a provider name is VERY difficult. Also, asking people to pick just one diagnosis is very difficult, especially when you take your pet in for limping (as an example), but the pet also received her vaccines. Lastly, please remember the provider and the pet and use them as defaults, and allow us to change them if anything changed. Also, providing this feedback shouyld be greatly streamlined.

I have had claims "on hold" for months. I have submitted the requested information several times. you are asking for a 12-month medical history on dogs i got at 10 weeks old. the last time i was told i would receive an e-mail within 48 hours. that was several weeks ago. i notice there is never a delay in your taking the monthly premiums. what am i paying for if you won't process my claims or contact me. now i have to deal with this while recovering from surgery.

Once they receive the corrected info it went well.

Embrace Pet Insurance is a decent provider; they are efficient in their approval process. Another nice feature is if you need to call to have a discussion they answer the phone in a timely manner and the call center is local to the US and not overseas which helps in acheiving understanding quickly

This might be my second review, but it is warranted. I have had Embrace for nearly 10 years. My dog was diagnosed with Blastomycosis in July and has had multiple emergencies over the 6 long months of treatment. I have been on the phone in tears with reps, who were patient and kind. All my claims have been processed rapidly and without issue. Prior to this, he's had a doggie ACL replacement, and numerous other issues - he's a lab and eats everything. I also have two cats that have adopted me - both bordering on feral - and one who is always getting himself into little troubles. The only denial I have had was because of his asthma diagnosis. They have been amazing throughout.