Embrace | Pet Insurance Review

I bought the insurance to cover the emergency situation where you get a bill that could be thousands of dollars. I didn’t want to be faced with making that decision on the spot. Our new dog had a laceration needed emergency surgery. The process was easy to file a claim ;you do it on your phone. There was a mistake in the processing, but they corrected it quickly. Once corrected I sent follow up bills every four days for dressing changes and they processed them within 24 hours. My expectations were met and I’m glad I bought it to be perfectly honest. Pet insurance is not necessarily financially a win. The problem is you have a pet that develops a totally unexpected problem that could run anywhere from 1 to $8000. You have to decide on the spot. You don’t want to be in the situation of saying I suddenly having to come up with lots of money or taking your pet home for comfort care. The purpose of the insurance is for the unexpected catastrophic problem. If you’re buying it for routine care, I would not recommend it.

Outstanding support. I appreciate the quickness and the relief of knowing what was covered.

I was pleasantly surprised with the professional customer service and support I received from Ash(pet insurance agent). I felt comfortable and completely satisfied with his help in obtaining my new pet insurance. And I was also happy that Embrace offer affordable pet insurance for my dog. Thank you 🙏🏼

Excellent, compassionate service. Easy and efficient claims process with a great website. Will insure my other cats here soon.

As for Embrace’s response to my very negative review they absolutely DID NOT make any attempt to offer a complimentary pre-assessment prior to obtaining my credit card information. I did provide their customer service the information re: my pets chipped tooth and I was told that the dental condition would be covered & Embrace did a 100% about face on this . Additionally, they inform me after 4 months that orthopedics would not be covered for the first year which is yet another hidden exemption on their part to charge the customer for something they say is covered and then make an arbitrary decision to deny this very important coverage . To reiterate embrace employs deceptive tactics to deny coverage and ultimately provide false information to the prospective customer prior to obtaining coverage .