Embrace | Pet Insurance Review

This company is a scam. They will do anything possible not to refund your claim. They request documents after documents from both you and the provider. Its been 3 months and still asking us for my documents. Our dog had a chemical burn and they want to say its a pre-existing condition. They had no issues taking our monthly payments. Run dont use this company.

I liked the agent. She was sympathetic and helped me select a reduction in coverage to reduce the monthly rate which skyrocketed by $50.00 a month I had this insurance for almost ten years and it has increased almost yearly. This year, on my dog reaching 10 years of age it escalated from 89.00 a month to 160.00 a month. I had to cut the coverage in half to go down to 109.00 a month. I HAVE NEVER FILED A CLAIM! My dog is very healthy and is on no medication. She visits the vet every year and is fine. This is outrageous, but at this point I’m over a barrel to pay their fees because my dog is 10 and I’m afraid if she needs surgery or some treatment thst I won’t have the money to pay for it. I’m 79 and on a very limited income.

It is the website- I was completely blocked from signing in- It could not process my password, my phone # or my email- I had to call to let them know that my dog had died- I am unable to access any records online. It is so frustrating for the care of my other dogs.

Great customer service and coverage. We have two pets on our policy. Recently, both have had medical problems - one has been minor, the other was major (requiring hospitalization). The claims process has been easy - and when trying to determine the best for the hospitalized pet, we made a call from the waiting room and had a pre-approval within minutes. This has been easier than my health insurance.

So far so good, only had them for a couple of months. First claim was smooth and complete in the time frame they said. It was approved with no fuss.