Embrace | Pet Insurance Review

I want to make clear that this is a review based solely on my first interaction with customer care. This is the first time we’ve purchased insurance for our pets. Having worked years in the veterinary field and also having animals of our own has made me realize just how important having our fur babies insured is. I had some questions that were a little confusing about the initial appointments that were needed to ensure their coverage wasn’t interrupted or questioned. I had gotten several emails regarding the initial visit for our three dogs. They all have been seen within the last 12 months and I wasn’t sure if the records from all of those visits were sufficient or if they needed new appointments specifically for insurance purposes. The lady I spoke to was so helpful and kind. She explained that the day before our waiting period is over they will contact my pups DVM and request the records for themselves. That they wouldn’t need new appointments unless they hadn’t been seen within the last 12 months or there was an issue in which case they’d reach out to me and try to clarify before having them seen. She was incredibly sweet and answered all my questions in a way that was easy to comprehend and didn’t leave me with more questions. We’ll see how everything works out when I may need to file a claim or have interactions aside from today. I appreciate reviews by others and love leaving them too. So there will be more in the future. Good or bad, I love that there’s a place to share with others about experiences so we can make sure we’re doing what’s best and giving what’s best to our furry family members. So far so good embrace!

Our Lucy is a big girl, a St. Bernard, at 160 pounds and when she is not keeping her food down for more than a day it's a big deal. We took her to the vet and learned she needed an X-ray of her belly. We were lucky, it wasn't a blockage but I felt very happy that we had pet insurance behind us if it had. Thank you Embrace!

Raised my rates because we moved. Same vet, same cat, same furniture but different living room. Maybe they think my cat is driving our car? Not sure how our new address makes him a higher risk.

Completing our 1st yr. They pay lightening fast, pay on what is covered and their app is super easy. It was a huge decision and not cheap but Embrace is a quality company.

We've been with Embrace for over 10 years and so glad we went with them when we saved 2 cats when they were very young. It's always been very easy to work with them.