1
out of 5
POSTED: | BY: Ashlee Callihan
Ridiculous, go with someone else
My dog was 8weeks old when I opened this policy. His first vet visits were required to open this policy. Now, that I've filed claims I'm being told his claims are on hold for vet info for his health history 12 mos prior to opening the policy. He wasn't alive 12 mos before I opened the policy which is easily seen by the birthdate on the policy. So I call and they say there's nothing to do, just wait on the review process. After that I get an email saying the claims are on hold because they are still waiting on vet info from before he was alive. Beyond frustrated, customer service was just as confusing as these emails that I keep getting. About to cancel this policy. Customer service tells me to wait and emails come that say otherwise.
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