Embrace | Pet Insurance Review

Embrace processes claims efficiently and accurately. I have had policies on my horses from companies who don't want to settle claims and try to throw monkey wrenches into the mix so you will give up the claim by requesting additional Vet farm visits which you have to pay for before they will decide to pay a claim or not. I feel very comfortable that my claims will be handled properly according to the way the company has promised.

We've had Embrace for close to 3 years on our Boxer and we continue to have consistent service. Our claim is recognized right away with an email lettting me know it's been received and how long they anticipate we will wait to see if claim is payable. I notice if it's been longer I get an email acknowledging that and apologizing, how professional. Often a little courtesy goes a long way and I appreciate the consideration. Now, if insurance companies for humans offered the same courtesy...! I'm not saying we never had to wait or contact Embrace re status of claim but I always feel like when I do someone is taking care of it.

I have an older dog insured under Pet Plan who seems to reduce the payments a lot, and deny some amounts as not covered. Not with Embrace, I have my 16 week old puppy enrolled in Embrace with Wellness and couldn't be happier with the service and quick turn around!

So far, every interaction I have had with Embrace has been positive. I appreciate having a "real person" to communicate with even if it is via e-mail. My dog was recently treated for an ear infection and also for fire ant bites on her paws that became very inflamed and painful for her. Turn around time on her claim was very good, and some things were covered under her wellness plan that I hadn't even expected to be reimbursed for.

Embrace promptly responded to and sent payment for my Wellness claim for my dog's Ortho Exam. I think I received the check in about a week of sending the claim in. The Wellness program is a great deal, especially during a puppy's first year (when I will be neutering and chipping him as well).