Embrace | Pet Insurance Review

My elderly dog has an accident only policy (all I could get for her.) She fell down the stairs and couldn't walk. Took her to the vet and they diagnosed back injury and said she needed emergency surgery. The bill was $4500. Submitted the claim and Embrace said it was considered "Illness" not accident and denied the claim. I imagine anything that happens to an old dog could be denied due to "illness." Broken leg? The dog probably has arthritis.

Although my experience with being an Embrace customer is short lived, I have, however, had occasion to make a claim for my 6-year old dachshund who was diagnosed with SARDS. The live interaction with the Embrace employe who helped me through my first claim process was a pleasant one. He was courteous and very helpful in the steps I needed to take, emailed me the claims form. The claim determination took a few weeks, but that is to be expected. I received a satisfactory disposition on my claim and a check is in the mail! Doesn't get any better. I am so glad I decided to go with Embrace and purchase pet insurance for my TWO dachshunds. It provides peace of mind for those unexpected, unwanted and costly procedures which sometimes are required. A happy camper!! Joyce B

I recently got a Lab puppy and wanted to get insurance for him just in case. Embrace had such good reviews I decided to try them. They also have a wellness plan which thankfully is all I've used so far. To be reimbursed was a breeze and the check came right away.

Good customer service with pleasant people on helplines. They processed my claim quickly. Sadly, I had a major expenditure that was not covered as it was discovered during the waiting period, but overall an important resource to have if one has pets.

This particular claim was processed very quickly; direct deposit made things even faster - just days. My other claim is still pending and was submitted the same day - I haven't received any further communications about this other claim since... I would have liked more detailed explanation on both claims viewable online because if additional information is needed by the Vet then I can make a call to push things along. VIP Pet Insurance handle this process much better and that was many years ago when technology wasn't at all what it is now. Theresa I'm halve satisfied with the process so fare. I cant recommend Embrace yet as your 1 for 1 on claim processing and communication.