Embrace | Pet Insurance Review

Embrace has provided great coverage for a very reasonable price. The most remarkable part is their clear prompt processing of claims and the timely explanation of coverages. Truly a remarkable level of personal care and attention in today's impersonal insurance world. A great value.

It's very hard to find a company with great customer service but I'm glad I did! :) It was very easy to sign up online, and a representative contacted me right away. Now I was a little nervous getting Pet Insurance because I didn't think it was very important. At the same time I love my puppy Marlo like my child and so I decided to get it. & THANK GOODNESS I DID! My puppy ended up breaking his leg and needing surgery just a few days after I got his Orthopedic Exam. We were referred to Sage Vet Clinic (known as one of the best)for his surgery and they asked us right away if we had pet insurance. We told them we had and EMBRACE and with relief they told us they were one of the best! Hearing this from one of the Vets definitely made us feel like were with the right company! :) I called Embrace thinking it would take forever to speak with someone but I was talking with a representative within minutes!! He was very informative and answered all my questions and guided me step by step. I highly recommend Embrace Pet Insurance!!

Embrace staff are friendly and communicative, and their messages to me are timely, their replies to my questions and claims quick. However, they lost all the paperwork for a claim that was both mailed and faxed to them. If I had not asked one simple question that claim would never have been processed. They also confused the information I sent regarding my vet and requested information from vets I have never been to, heard of or communicated with. However once again their response was quick, friendly and professional. It seem to be all straightened out now and I am glad as I enjoy doing business with them overall.

My first claim in five years and all went smoothly

Our claim for a skin biopsy was turned down. I was told it was a pre-existing condition which is was not. My vet's assistant was the one who contacted Embrace and after a few discussions and proper documentation from the vet, the decision was reversed and my claim was covered. I am glad to know that there are people willing to listen and understand different circumstances where our pets are concerned. I received my check a few days after I received an e-mail stating that they were paying my claim.