Embrace | Pet Insurance Review

I have had pet insurance with another company in the past and Embrace has proven to truly be an efficient and reliable company for coverage and personalized customer service, i.e, they call to check on my pets when they have been sick, when I send them a photo of my pets they acknowledge it and are very complimentary and interested in them. Their personnel are readily available, courteous, speak and understand English and processing of claims is timely and efficient. I would highly recommend this company to anyone needing pet coverage.

Working with Embrace Pet Insurance and Countryside Veterinarian Hospital is seamless. We visit out favorite veterinarian, the office submits our claim using our customized form from Embrace, and we're notified via email of the status of our claim. ACH deposit into my account makes it all the more seamless!

We've always been very lucky when it came to our dogs and medical expenses were only for routine check ups. This year, we adopted a beautiful Swissy with an overbite. Our vet recommended we look into insurance to cover the other expenses that a new puppy might bring since our out of pocket costs to deal with the dental and orthodontic issues was going to be so high. We shopped for a few weeks, and after speaking to Embrace, we were sold. In the last 4 months since Roxy has come home, not only has she had to undergo 2 surgeries for her overbite, but developed a skin condition from an immunity disorder and suffered a bite from her own mother. Embrace covered both expenses after our deductible had been met and the reimbursement was very fast. We look forward to a long, happy relationship with Roxy and Embrace.

I filed several claims because my dog was having an eye issue. Once the company receives your claim, they indicate that it will take between 15-20 business days to process your claim. It had been about 20 business days and customer service reached out to let me know that they were running behind but would finish the claims ASAP. I know that things like this happen, but I truly appreciate them keeping me updated. The claim ended up being processed he next day, but I noticed an error. They had covered a couple of tests that the vet didn't end up completing so my refund amount was more than it should have been. I let them know and they contacted me back a couple of days later with the amended claims but insisted that I keep the overage because it was their mistake. In this day and age, customer service such as this is greatly appreciated!

I've had Embrace coverage for a couple of years now after losing our Doberman girl to a ruptured disc. Our rescued Greyhound had a couple of incidents this year and the coverage helped with the vet bill, the paperwork was easy, the reimbursement was quick. They keep in touch by email and have a portal on their website. If the policy holder reads the policy options and pays attention to the coverage there shouldn't be problems. I've visited their offices (with my pets), met the staff and then-owner and was impressed by their friendliness and professionalism. They were not shy about showing me their digs and even the software to see how my claims are handled.I think they had some recent ownership changes, but I have seen no negative change in my dealings with them. I endorse them completely.