Embrace | Pet Insurance Review

Embrace has been great in these scary times that we had with Booster. We wanted to provide the best possible treatment for him so he can enjoy his life despite the epilepsy. He is only 2 years old. Customer service representatives are competent, friendly and very easy to reach.

Embrace is ace!!! Everything is made easy to follow after submitting a claim as they have a portal site. They are very efficient and professional. My claim checks were received promptly and there are explanations for those approved and those not which are far and few between. My other dog is covered by VPI insurance and I wish I could switch my dog to Embrace. I tell every pet owner to get this insurance.

I would like to say thank you to the Staff members especially Ann, Brent, Milena & Sammi. Everyone went above & beyond to help process my claims after my dog Allie (Airedale Terrier) became so sick I had to let her go. (It's been a month today.) The Embrace Staff was caring, courteous, and extremely helpful going through this loss. I appreciated the card and the candle they lit at I REMEMBER YOU. I've used Embrace for all of my pups and always recommend your pet insurance to all that seek my advice.

I am grateful to Embrace for both Wellness and Accident/Illness claims. Ii appreciate being able to check details on-line + being able to communicate by both email and phone; also, for being able to have refunds go to my bank by direct-deposit. Am writing this not for one specific incident , but, as an overall comment.

I did extensive research before choosing Embrace. Time well spent. I had hoped to never have a need for a claim. But my playful young Rottie decided to totally shred the Cranial Cruciate Ligament in her right rear leg. So wonderful how easy and fast my claim was handled. Communication was stellar, the surgeon had not attached his invoice with the claim originally. It was easily and quickly rectified due to the speedy, great system and clear communication from Embrace. I have not had to worry about the credit card getting paid as the claim payments were received around the timing her stitches were removed.