Embrace | Pet Insurance Review

I have two English Bulldogs -- very expensive to maintain, without the Wellness feature of this policy I'd be in real trouble. It helps pay for heartworm meds, nail trims, routine shots, etc. I would not be able to provide the best care for my babies without Embrace.

I have never had a negative or poor experience with Embrace since I started with them 3 years ago. But recently I feel that their customer service department has declined with the service for claims or even responding to emails (which I have sent and never heard back from) I recently went through a claim process for medication under illness and it took just about a month and numerous calls to get my reimbursement. I had to reach out after 15 days and was not contacted except for them stating they reached out to the vet 10 days ago, if I did not call and complain (which i contacted my vet and received the information with no problem to forward to them and they still said they had not received anything so I had to call again) they would have closed both my claims without checking up on them and trying to make contact and them seem to put it all in my lap saying they notified my that the vet did not respond and they did not give correct info to me in the beginning about how to submit my claim. CUSTOMER SERVICE and turn around time needs more attention.

Our girl has (had) brain tumors . Treated with special radiation at.UC Davis, she now has a bone tumor 7 months later....with proper diagnostics, holistic and hospice, she is doing really well. thanks to embrace for helping us so she could get the radiation and now can get acupuncture, laser treatments medications and hospice care to keep her happy to the end..... we have been so grateful for embrace!!!

Great customer service. Prompt and fair review of claims. Affordable

I have a dog that has had many issues unfortunatley. I don't know what we would have done if we didn't have Embrace. There staff is always pleasant and helpful when I need to call them.