1
out of 5
POSTED: | BY: Taylor Weidenbach
Horrible website speed
Horrible website speed
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4.9
out of 5
Number of reviews 20,006
Embrace Pet Insurance offers nose-to-tail accident and illness protection and an additional Wellness Rewards program. Its diminishing deductible feature, Healthy Pet Deductible™, is included with every policy as standard.
Learn more about Embrace’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
1
out of 5
POSTED: | BY: Jackie Fiest
For all of the problems I've had with…
For all of the problems I've had with this company, you'd think they'd stop sending me emails asking me to rate them.
My 13 year old senior cat recently started showing signs of being ill so I ran her to the vet. Turns out she somehow ended up with an infection.
I do my part on my end. She's listed with Embrace as a permanently healthy pet and I pay my premiums every month. I know I do because the only option to pay I have is for them to automatically take a payment off of a credit card and there is no way to change the payment date. So, all good on my end as the paying customer.
I submitted the paperwork for her appointment that clear as day showed the date of her vet appointment was on Sunday, 4/16/2023. I submitted the paperwork to them the same day as the appointment, and the one thing they usually have done well is get the paperwork processed quickly. But up to Thursday I hadn't heard anything. So I called and asked, "Is there a problem with the documents I submitted?" and the girl said, "No. I'm looking at it. Everything looks good. There should not be a problem with your claim."
This next morning I get an email from Embrace that Zeva's $237 infection claim was being denied because her vet appointment that took place *last* *Sunday* as of the day of this writing was more than 60 days ago.
Again....
They were denying her claim because her vet appointment that took place *LAST* *SUNDAY* was somehow more than 60 days ago.
Whomever processed her paperwork just didn't want to pay the claim. So they decided that her appointment that happened last Sunday actually happened on 4/16/*2021* and thus that's more than 60 days ago so they weren't going to pay it...and they were willing to risk that I was just going to take that.....that I was not going to stand up for my baby girl who is sitting at home with an infection. Why is this company offering pet insurance services if they don't want to help sick pets and their owners in emergencies like this? So I proceeded to light up someone over there and remind them that my insurance policy is a binding legal contract, so is the documentation that proves I was at the veterinarian’s office on 4/16/2023, not 4/16/2021 like they want it to be. The testimony from the people from the vets office backing me up that I was there on 4/16/2023 wouldn’t look great for them either. They do not get to alter reality to decide where I was and when so they would be wise to pay the claim.
The guy looked at the documentation and was like, “Yea it clearly says 2023 on here." I was then told it would take another 15 days for it to process, again. But I got an email in about an hour that the claim had been approved in full…but not for the full amount. I was only getting back about $56 because they were taking out $175 for her deductible.
So, with this my full deductible is paid for her now...on top of being a permanently healthy pet and receiving my premiums on time every month. But, let’s see what excuse they try to find to not cover a legitimate claim until I call raising hell next time.
5
out of 5
POSTED: | BY: Margie
I continue to be satisfied with…
I continue to be satisfied with Embrace! Their customer service is a pleasure to work with. Always professional, helpful, and super friendly.
5
out of 5
POSTED: | BY: Tori Castrejon
This process is speedy and easy to…
This process is speedy and easy to navigate.
Monthly Cost
$13 – $100, depending on your chosen plan.
Coverage
You have a co-pay of 10%, 20% or 30% after your deductible, depending on your chosen plan.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $2000, $5000, $10,000 or $15,000.
Deductible
Annual deductible options from $100 – $1,000.
Age Limits
Pet must be at least 6 weeks old to enroll.
New pets over 14 are eligible for accident-only coverage.
Once enrolled, pets can stay insured regardless of age.
Waiting Period
There is a two-week illness waiting period, which begins on your policies’ effective date. Orthopedic conditions have additional Waiting or exclusion periods that vary by state.
Exclusions
Pre-existing conditions are not covered.
Hereditary and congenital conditions are covered if they have not been diagnosed or suspected before the policy becomes active.
Main plan covers alternative treatments such as chiropractic, acupuncture and homeopathic when provided by a licensed veterinarian.
Optional wellness and prescription drug plans are available for an additional cost.
Embrace Pet Insurance protects over 100,000 pets across the U.S. with nose-to-tail accident and illness protection.
In addition to its pet insurance policy, Embrace offers a Wellness Rewards program to help cover the cost of routine veterinary care, grooming and training. Its Healthy Pet Deductible™, the industry’s first and only diminishing deductible feature, is included with every policy as standard.
For every policy sold, Embrace donates $2 to a pet-related charity, as well as offering additional funding and support to shelters and other charitable organizations.