Embrace | Pet Insurance Review

Multiple email. Multiple calls. Unreal phone wait time. No return email, not able to leave a message. Absolutely no member benefits. Company has excuse after excuse. People are rude and blame the customer for their frustrations. Just a typical insurance company. My opinion is they’re in fact the worst. They play on people live for their animals. Which is in fact even worse. But here the triple whammy…. It’s USAA. A bank that tries to say they’re all about vets and their families. But…. They’re in fact just the average predatory bank. Don’t pay for this. Don’t thrown away your money. You’re going to have to pay the vet anyways. I’m the long run… they’re making money, and refusing to engage their customer base.as a vet, with his service animal…. These people have proven. Theyre no ally to us. Oh… and after all the money I’ve paid them. They’re still a balance. Lol! Can’t make this stuff up. They’re an awful company. 8/18 No mention of the ghosting and not returning any emails for weeks, an answering the phones for weeks. Nope… just the policy. Put the blame on the customer misunderstanding the policy. Wow! The fact that it took me weeks to even get on the phone with anyone (despite my many attempts to call and email with no response) which is what started all of the btw. Should say everything. Their response bellow is a very shameful attempt to deflect and change the subject. Insane. I honestly wouldn’t folks. Really…. Don’t say I didn’t warn ya.

Easy to navigate. Direct questions. Easy to read and understand.

The app was malfunctioning and had to send my documents and claim via E-mail. The embrace team was able to handle and process my claim being transparent through the entire process. Thank you. I would be in world of financial hardship if it wasn't for embrace, the cost of veterinarian care is astronomical.

I enjoy how easy the website is to use. In all the years my pets have been "embraced" I have never had a problem with Embrace. Thank you!

I tend to forget that I have the Wellness package. I shouldn't! It is so easy to submit the claims that I feel I'm wasting money if I don't