Embrace | Pet Insurance Review

My first claim was super easy using the mobile app. It only took a couple days and the reimbursement should be in my bank account soon. 5 star experience. However, I had to take away a couple stars because soon after signing up my two very healthy puppies, on one of them, Embrace listed FOUR pre-existing conditions taken from my (very thorough) veterinarians detailed notes. The adjuster took comments totally out of context, listed as preexisting conditions, and (in my opinion) to have reasons to deny coverage. One of the four conditions was listed as permanent and my veterinarian will be helping me to appeal as it is totally resolved. A complete hassle to have to go thru an appeal process and to have the other three temporary conditions be on my puppy’s record for 12 months. I was extremely discouraged by these invalid conditions and was tempted to cancel my policy. Instead, I’ve chosen to continue for a while and as mentions, my claim for the other puppy was handled promptly.

Great service and support for our pet family member who was treated for cancer. An honest and high value company

So far all im getting are requests for things like dr appts for a dog that was just returned to me after 8 months. Almost implying that I would not be covered. Still its under review and that is disturbing to me.I've been paying for months now. All I get is the phone clerk reading a statement that is saying nothing of value. I will be researching a better insurance.

This is the first time I have had a pet insured. The process was very easy to follow - no crazy question. All question were clear and to the point and easy to follow. Uploading the Vet bill was without issue.... Very good process and WEB site was easy to follow. Garry

I have had nothing but positive experiences with Embrace. I am so glad I have this insurance for my fur baby. I love how they will take care of you and your fur pup. I highly recommend. Thank you.