Embrace | Pet Insurance Review

We’ve had nothing but wonderful experiences with Embrace. Our 3 year old otherwise healthy cat recently came down with a mystery illness. The costs of trying to diagnose her and treat her quickly rose, and included a very expensive hospital stay. Embrace gave us so much peace of mind throughout this terrible ordeal as they continued to promptly, without question, approve our claims. Our cat is now doing much better. We certainly hope to never have to use our pet insurance again, but it’s so nice to know that if we have to, our finances won’t be a stressor in an otherwise very stressful situation.

Employee Eli was very unprofessional. Once I indicated I was not interested in going forward with purchasing insurance for my pet because of a pre-existing condition, he hung up the phone on me. I have more pets I was considering for coverage because they have NO preexisting conditions. I wouldn't go with Embrace because of their unprofessional attitude. This is just selling insurace can you imagine once we submit claims?

Accident and illness Pet insurance is something you hope you never need, but when illness occurs with your pet you are very thankful that you have. With Embrace Pet Insurance, I pick my deductible and yearly maximum payout. Claims are payouts are done quickly.

So I'll say that Embrace did send an email asking us to rate our experience. They did not ask me to give them a specific number or promise anything in return. Normally I'm very resistant to doing reviews that have been requested, but I think I owe it to Embrace to do so. Our 2 year old cat began declining quickly in December 2023. We had both our cats insured by Embrace since we got them, thinking that maybe this will be useful when they are old. We poured over our terms and conditions, making sure that all these tests were covered, but we waited anxiously, expecting the rug to be pulled out from under us. And...it wasn't. They covered exactly what they said, and did so quickly, even for a first claim. They probably saved my boy's life because I'm not sure we could have started the right treatment in time with the tests we could have afforded out of pocket. Now we have a cat that we can treat, and he will hopefully live a long life thanks to Embrace.

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