Embrace | Pet Insurance Review

Awful customer service (as in they don’t get back to you in a timely way) and they way they have “preexisting conditions” set up for someone that had adopted a pet isnt conducive of having me want to adopt another rescue animal from any shelter His so-called pre-existing condition was a wound from a horsefly or deerfly bite that got infected… To me that is not pre-existing unless this dog was brought up on a farm somewhere, and not knowing his history that did not work in my favor A 200.00 vet bill that was only having 26.00 coverd for a nail trimming 200.00 isnt going to Break the bank on their end considering how much I’m paying for “ Insurance “

I put in a claim yes it took a LONG time like everyone said. Then the claim was preexisting…. How is that proven? There was no record of a preexisting condition. So if you can’t prove something was preexisting, how do you deny a claim and say it was preexisting? If you want to try to claim that you should either require an exam before coverage can begin or change the waiting period or come up with a way to back a claim such as preexisting up. If you can’t then guess what you should do what you’re supposed to do.

The overall process was easy and Jeff our contact was very professional and explained the program very well.

Absolutely, terrible. Do not recommend embrace at all. They took forever to respond or get through to then it was like they continuously looked for any reason they could not to cover something. When it was only a minimal charge at the most, and then they made me go. Other clinics and get documentation from where I had traveled, which was very difficult to do, and then when no diagnosis was given, they gave their own diagnosis, which am I opinion is very fraudulent if there is no condition. And there is no diagnosis. Then you can't just make one up out of the blue.

Long waits for customer service, they transferred me to another department to answer my claims questions, no one answered and I was prompted to leave a voicemail, no call back for two days now.