Embrace | Pet Insurance Review

Wow! Fantastic coverage, prompt review of claims and prompt reimbursement. I gave been a pet owner for almost 8yrs. I never had pet insurance until this year. I have a new 9 month old puppy and decided to get Embrace pet insurance after seeing the service offered in my USAA app. I'm so glad I did, wouldn't you know it, I have already submitted 2 claims and both were covered! This has brought me peace of mind, because as fellow pet owners, our pets can be a huge financial investment.

Submitting claims through the website is fast and easy. The longest part of the claims submission was entering the pet's information the first time, which was also easy even with a senior pet. I like that I don't have to enter my pet's full information every time.

easy filing of a claim and in the past quick handling of the claim and payment, I strongly recomment Embrace as a pet insurance

I will be canceling my policy. This insurance is not worth it, especially if you have a pre-existing condition. They always claim any issue is linked to pre-existing conditions, no matter what proof you provide. I’ve sent multiple test results showing that my condition is unrelated to diabetes, but no one has responded, and they’ve even closed my cases. It’s been over a month since I submitted my claims, and the only communication I’ve received is the standard “your claim is denied due to pre-existing conditions.” They don’t respond to emails, and it feels like they don’t care at all. I strongly recommend going with a different provider, especially if you have any pre-existing health issues. I’ll be updating this review as I wait to see if they ever respond or review the paperwork properly

I have had embrace for two years now and it's been the best pet insurance I've had by far. Whether online or over the phone the staff and customer service is second to none. I would highly recommend this company to everyone especially if your pet is like family!!