Embrace | Pet Insurance Review

Embrace Pet Insurance and Wellness Plan keeps all the paperwork until after I agree to possibly staying with Embrace and then I still don't have all the paperwork but Embrace may keep it for themselves and Animal Clinic Spokane is difficult to do business with because they don't do all the billing and provide details to me of the exam and only tell me verbally and not in writing so this is antagonizing and I believe both sides only want my money and focus on scary me with estimate pricing etc. I liked how Banfield Pet Hospital did business for the most part because they have their own wellness plan under a particular name of their wellness plan and they do the billing but they are with the LGBTQ plus etc community and hated me and my cat so I left Banfield Pet Hospital hoping to find similar but straight and professional veterinarian office employees but I haven't been able to find a veterinarian office employees etc that provide and own a pet insurance company and wellness plan company and charge an affordable non antagonizing cat insurance and wellness plan for my cat and they on both sides demand I just follow along and they both Embrace and Animal Clinic Spokane are not what I expected and there does not seem to be any good cat insurance companies or veterinarian offices so I feel uncomfortable and stuck hoping to find a non antagonizing cat insurance company and wellness plan and veterinarian office doctors etc that don't want to terrorize me and charge high prices and be dishonest and corrupt. I feel sad and taken advantage of.

If you’re going to require a call in order to cancel a policy; something that can be easily accomplished through a button in the app, you should be willing to staff your call center. Customer service has been ridiculously bad and the coverage is not good for what they charge.

Embrace is extremely competent, organized, responsive, and empathetic.

I submitted my first claim after having Embrace insurance for my dog for 7 years. It was a very easy and fast process. The peace of mind provided by having insurance is huge benefit. It made the decision to have surgery for my dog a lot easier to swallow despite a large price tag. I definitely recommend and will continue to be a customer!

This insurance company is a scam. My pet was scheduled for a dental cleaning. However, the vet discovered he had severe gingivitis when prepping him for the cleaning and he needed 16 teeth pulled. Filed a claim with Embrace and it was our first claim ever with this company ever since we insured the pet 4 years ago. Every year the policy price keeps climbing, but they outright denied our 2k dental bill because they blamed the vet for only coded the bill as “wellness”. I asked customer service on the phone why the claim was denied, and Cassie told me I should go blame my vet because they refused to break down the bill on how much of it was dental cleaning. I asked Cassie how much cleaning does she think my pet needed done when he had 16 teeth pulled. And she kept telling me there is nothing they can do and to call the vet. Do not recommend.