ASPCA | Pet Insurance Review

I have not used any serveces yet. I hope it was my best decision.

Great company.. so far so good

It was very easy to understand the coverage and the claims was also very simple.

I cannot say. It will soon be 30 days since I enrolled, my second monthly payment has been debited and I still have not received a paper copy of my policy and claims forms. I called to be sure they had my request I and was told all of the materials will be malled to me within 10 days of enrollment. Nothing received to date.

Unfortunately, my horse has had a lot of medical issues this year. She's a rescue so I've just been trying to get her to a healthy baseline. Seeing that ASPCA cares about animal welfare, I thought they would be a good option. I got comprehensive coverage. I submit claims every time she needs care, and they almost never count towards my deductible or reimbursement. They always find a reason to decline coverage. It makes me think they don't care about animals afterall. The routine care supplemental policy is not worth it. Their annual limits are nowhere near what the care actually costs, so you get a fraction back. They take weeks to process you claims, and if their verdict is incorrect, expect to wait another few weeks to even hear back. Their wait times on the phone are exceptionally long 40+ minutes on hold just to talk to someone. They take weeks to reply to emails. I have been waiting weeks for an estimate for surgery before scheduling it and still have not received an answer. In response to your reply: I did give you a call at that number yesterday and was on hold for 2.5 hours. Once your office closed, you hung up the line, so I was not able to speak with anyone. I cannot commit to being on hold all day. I have sent emails so please feel free to help me there.