ASPCA | Pet Insurance Review

I am leaving aspca insurance in March when my policy ends. They raised the price to $88 and they only give a small portion back for preventive treatment and dont add it to the deductible. I spent $1000 for spaying and a tooth removal and got $175 back and gave me 499.30 for my deductible! Couldn't even give me the $500 to meet my deductible. I took my dog back for her second distemper shot and I spent $50 and they denied it. Unless its not preventive care it will not go to the deductible. Im going to join AKC health insurance. Maybe sooner than later. Its easy to put in a claim but im just done giving $88 a month way and only get a Little bit back. Its not worth it! Waste of money.

This company does everything in its toolbox to not pay claims. Even when your dog is sick. RUN RUN RUN away. I wish I had chosen another company. What a waste.

My cat and horse have been insured with this co for many years. I have always been paid promptly and pleased with coverage. Claims are easy. Horse aged out of major medical but here at least you can get accident and colic covered regardless of age. They just covered an expensive surgery on the horse from an accident! Thank you for being great to work with!

This insurance company is truly a scam when it comes to paying out. If it’s routine there’s not a problem. However don’t waste your time, energy, or money on any other plans. They will lie about contacting the vet office, lie about attaching files, lie about calling you back, and lie about what they need. I have been fighting this company for almost two months for insurance I pay for. If I’d just put everything I pay for this in an account I’d have had better luck. The last contact was being promised by a supervisor that multiple people would be written up for lying to a customer and not doing their jobs only to once again have the supervisor lie to us and again not reopen a claim that they had all the information on in the first place. Don’t waste your money. I’ve already sent in complaints to the better business bureau. It’s disappointing that they offer to help and just leave you in a worse spot with more stress when you animal has injuries .

I am a newer customer. After reading reviews and comparing plans, we went with the ASPCA plan. We just filed our first claim. I cannot believe what a hassle it was. We uploaded all the paperwork. It turns out, ASPCA insurance was calling our vet's office, hounding them for the paperwork I uploaded. So, I uploaded the paperwork again, and again. I emailed them once, and then twice, and then a third time. there is no phone number to contact them. My veterinarian contacted me, VERY angry, to ask me to stop the insurer from HOUNDING them for the paperwork that was ALREADY given to them! Now my vet's office is threatening to drop ME as a client for the incessant harassment from the ASPCA Insurer. And again, there is no number to call to talk to a HUMAN. They did not even reply to my many emails asking specifically WHAT was needed, so I was left guessing. My vet's office said that they recommend Trupanion specifically because of frequent issues like this with ASPCA. Based on this, I cannot recommend this insurer. I wish I had known about their very poor service before we signed up, and I will be researching insurers for the future with better service.