ASPCA | Pet Insurance Review

Everything was great EXCEPT the frustration of not having a contact for neither myself nor my vet on emergency stand by. I had to wait until 9am the next morning to contact someone so that surgery could be done. And the first person I contacted gave me the wrong information, so my emergency hospital vet had to call to proceed. This caused a lot of stress. I can't even imagine anyone trying to get through a whole weekend of this situation. Please consider having a properly trained horse person for these situations on a 24 hour standby. It would have saved a lot of time, energy and maybe even a horse. It all turned out ok, but please consider my request for future needs of all horses and other animals! Thank You!

I'm very pleased with the service this company offers. Your customer service rep I spoke to yesterday was very pleasant and helpful. I rely on that aspect very much.

They will charge you after you cancel!!!! Be careful!!! I have requested twice now for cancellation and have been charged twice now. On top of the fact they literally don’t cover anything. I’ve submitted multiple claims that according to the coverage should’ve at least had some sort of reimbursement. When I got absolutely nothing for it. Be careful as I’m almost positive I won’t get refunded for their mistake in charging me after I requested a cancellation.

They don't cover anything. If you want coverage for anything that you would actually need insurance for, you have to get it as an add on. Definitely a huge waste of money. Switching over to Banfield asap.

I have been denied coverage for my ninemonth old golden retriever because in August she had Giardia, which caused diarrhea, and she was treated for that. Then in October, she had diarrhea again and it was because of a food allergy. She was treated for that, and we have solved the problem. The reason they give for not covering this is that they claim her diarrhea is a pre-existing condition. I don’t understand how this is a pre-existing condition when it is too completely different situations. I also submitted a claim for conjunctivitis which was cured, and there has been absolutely no response to that. The claim was submitted in October. I am very unhappy with this insurance. Please don’t tell me to call the number because I have spent hours on the phone with that number to no avail