ASPCA | Pet Insurance Review

4.5

out of 5

Number of reviews 12,062

ASPCA Pet Health Insurance® is committed to making veterinary care more affordable for pet parents. Its Complete Coverage plan covers accidents, injuries and illnesses, and features a simplified reimbursement based on percentage of invoice. Learn more about ASPCA’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Tammy Herrington

I called with questions and concerns…

I called with questions and concerns about my claim, and when your pets are I’ll and you are already stressed, it was nice to have someone on the other end that is patient, empathetic and understanding. She took three time and asked about all 3 of my dogs and even asked me to give them a hug for her, this made all the difference in the world.
1

out of 5

POSTED: | BY: Lee Tappan

never trust never again

I was a customer for months paid faithfully every month never late and when my poor girl got sick they acted like I was a complete stranger held my claim for two months just today no it’s or good or lapses! Bad company went elsewhere run!! These are our children don’t put them in there hands!!
4

out of 5

POSTED: | BY: Viktoria Reichers

Tech Support

Issue was temporarily resolved- won’t know for sure until next billing cycle
3

out of 5

POSTED: | BY: Marks

Average at Best

The quality of the customer service people is average. They were not well equipped to answer questions or resolve an issue. Several days later I received an unsolicited call from them disguised as a welcome call but meant to increase coverage. I'm sadly locked in here with 2 pets but would leave if it were easier.
5

out of 5

POSTED: | BY: Donna Conley

I just joined so I haven't had any…

I just joined so I haven't had any claims yet but I'm happy so far.

Monthly Cost

Rates start at: $10 (for accident only), $16 (Complete Coverage). Rates vary based on species, age, breed, and location.

Coverage

The pay-out amount is based on the actual vet bill, at a rate pre-selected by the customer: 90%, 80% or 70%

Payout Limits

Annual limits can be set by the customer, ranging from $2,500 to $20,000, including an unlimited option. No lifetime limits.

Deductible

$100, $250 or $500 annually.

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

There are no waiting periods for preventive care. Coverage begins 14 days after date listed on policy for accidents, illnesses, and knee/ligament conditions.

Exclusions

Pre-existing conditions, cosmetic procedures and breeding costs are not covered. ASPCA Pet Health Insurance has two Preventive Care plans that can be added to help cover a pet’s wellness care, including annual exams, vaccinations, tests, dental cleanings and flea/heartworm preventive. Preventive Care plans reimburse up to a set amount for each listed treatment. If your pet exhibited symptoms of a knee and ligament condition at any time, prior to enrollment or during a waiting period, all ligament and knee conditions will be excluded. Ligament and Knee are conditions involving a ligament, patella, meniscus or soft tissue disorder of the knee. Accident-Only coverage available.
ASPCA Pet Health Insurance®, provided by Crum & Forster Pet Insurance Group through its licensed agency, C&F Insurance Agency, Inc., is committed to improving animal care across the U.S. by making veterinary care more affordable for pet parents. Their Complete Coverage(SM) plan covers accidents, injuries, illnesses and more, and features simplified reimbursement based on percentage of invoice.  Preventive Care is available at an additional cost.

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