ASPCA | Pet Insurance Review

4.5

out of 5

Number of reviews 12,059

ASPCA Pet Health Insurance® is committed to making veterinary care more affordable for pet parents. Its Complete Coverage plan covers accidents, injuries and illnesses, and features a simplified reimbursement based on percentage of invoice. Learn more about ASPCA’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: Sharon

Great Coverage

I started ASPCA insurance when I first got my kitty at 3-4 years old. I never needed to file a claim until she was 13. I almost forgot that I could file claims. My poor kitty had multiple incidents at age 13 i.e. UTI's, kidney infections, teeth extractions, etc. and ASPCA came through for them all. Less than five stars only because the web site seemed to mess up recently. However it was finally straightened out.
5

out of 5

POSTED: | BY: Debbie Fisbeck

Deb

I have had this insurance on our dog since we got her as a puppy. I have been totally satisfied with the coverage and customer care I have received.
1

out of 5

POSTED: | BY: Clorissa Figueroa

Online Claim Not Working

This website needs some bugs fixed. First when I tried logging in, the home screen didn't open. After that settled, I tried to submit a claim and the screen kept loading and never opened. I thought maybe my phone service was acting up so the next day while I was at home, I connected to the Wifi and it still continued with the loading screen. I even logged I'm on my laptop and the same problem persisted. Please fix this issue!
1

out of 5

POSTED: | BY: Ken G

ASPCA Does NOT honor their Claims!

I paid ASPCA $1,729.64 over a 2 year period and when I finally submitted a claim for $616, ($500 deductible and 80% of the balance), they would NOT honor the claim. After my deductible, they would have ONLY owed me approximately $92. I Cancelled before they STOLE one more dime from me!
1

out of 5

POSTED: | BY: MLB

I can’t even sign up and register…

I can’t even sign up and register online my email address is not matching to my account number and I emailed Customer Service a couple of days ago and nobody has contacted me to help me fix the problem so I’m really upset and regret signing up for this insurance I’ll probably shop around cancel.

Monthly Cost

Rates start at: $10 (for accident only), $16 (Complete Coverage). Rates vary based on species, age, breed, and location.

Coverage

The pay-out amount is based on the actual vet bill, at a rate pre-selected by the customer: 90%, 80% or 70%

Payout Limits

Annual limits can be set by the customer, ranging from $2,500 to $20,000, including an unlimited option. No lifetime limits.

Deductible

$100, $250 or $500 annually.

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

There are no waiting periods for preventive care. Coverage begins 14 days after date listed on policy for accidents, illnesses, and knee/ligament conditions.

Exclusions

Pre-existing conditions, cosmetic procedures and breeding costs are not covered. ASPCA Pet Health Insurance has two Preventive Care plans that can be added to help cover a pet’s wellness care, including annual exams, vaccinations, tests, dental cleanings and flea/heartworm preventive. Preventive Care plans reimburse up to a set amount for each listed treatment. If your pet exhibited symptoms of a knee and ligament condition at any time, prior to enrollment or during a waiting period, all ligament and knee conditions will be excluded. Ligament and Knee are conditions involving a ligament, patella, meniscus or soft tissue disorder of the knee. Accident-Only coverage available.
ASPCA Pet Health Insurance®, provided by Crum & Forster Pet Insurance Group through its licensed agency, C&F Insurance Agency, Inc., is committed to improving animal care across the U.S. by making veterinary care more affordable for pet parents. Their Complete Coverage(SM) plan covers accidents, injuries, illnesses and more, and features simplified reimbursement based on percentage of invoice.  Preventive Care is available at an additional cost.

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