ASPCA | Pet Insurance Review

My dog tore her ACL so we brought her into the vet who recommended imaging and rest. We did both, confirmed it was a tear and then rested it for a few months hoping to avoid surgery. It didn't heal and surgery was performed. Unfortunately, ASPCA has denied her ACL tear due to it being an "illness". Even after phone calls where the customer service agents agree an ACL tear shouldn't be processed as an illness it still gets denied. I've called, emailed, appealed and I'm exhausted. It's disheartening to spend so much money on your pet, deal with surgery, rehab etc. and have to continue to fight for benefits you pay for. It should have been processed without an issue or battle. I would NOT recommend ASPCA Pet Insurance to anyone.

Price, benefit options and speed if response.

ASPCA is a life saver!!! We have had their insurance for our dog since he was a puppy (about 3.5 years) and they have always had a super easy claim submission system, excellent reimbursements (for routine AND emergencies, but especially emergencies), and quick claim processing times. 10/10! :)

Their online forms are so easy to fill out, and they answer all of your questions and the price is certainly right and in the past I have used them before and they pay quickly without problems and they’re highly efficient so for me when I have problems with my baby doggy I don’t want problems with anything else they’re wonderful

Generally, have been quite happy with ASPCA pet insurance. They are good about reimbursing vet expenses - based on the plan I have for both dogs. You have to be aware of the type of plan you have and what it covers but they are pretty good about explaining. I submit through my vet, so it's very easy. I feel, like most retirees, it's a little pricey on a monthly basis but has certainly helped out in the long run.