1
out of 5
POSTED: | BY: Ashley D
4 years of ASCPA, looking to switch.
I've had this insurance for 4 years but want to switch. It's gone downhill the last several months. They do not keep your records and I have to resubmit every time for both pets even though Ruby was not born yet. They also do not caluclate tax within the claims anymore, and I no longer get 90% reimbursement even though it's in my plan. If they take 30 days to get through the claims, it may go toward the new deductible. They also don't process them in order. My vet's office has also complained how much they reach out now. I have called multiple times to get this fixed with ASPCA but they do not care and had nothing to say when I said it didn't even include the full billing cost anymore.
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