ASPCA | Pet Insurance Review

I was a former ASPCA Pet Health Insurance customer, but cancelled today because all three of my claims were denied. I had to draw the line when my dog's recent visit to the vet (including xrays and treatment) was denied on the basis of being a "pre-existing condition." He had eaten a plastic mouth-guard! How is that a "pre existing condition" and not an accident? When I called customer service to see why this wasn't covered, she said it was considered a preexisting gi problem and that the vet didn't find evidence of a foreign body. This is a lie - our vet has pieces of the mouth guard that Luke vomited up. The other claims that were denied were for an ear infection and conjunctivitis. I had the level 2 plan, which is supposed to cover accidents and illness. I think this whole pet insurance is a scam, and I will let everyone know about my experience.

I have had this insurance for my Great Dane for over 5 years. Fortunately I have not had to file many claims over that period of time. However, for those larger vet/specialty bills, ASPCA insurance has processed and paid the claims quickly and consistently. I feel comfortable with the the level of protection they provide in helping offset the cost of my dog's medical visits.

ASPCA PET INSURANCE has been a godsend. When Cooper had his gallbladder burst their claim service was extremely fast. The claim ended up being well over $10k and they paid a good portion. I would have done anything to save my dog but having the insurance made the event less stressful. It has been over a year and Cooper is back to himself. Another thing ASPCA has done well with is Cooper's allergies. I could not be more pleased.

I'm happy to say ASPCA offers the best type of health insurance for my pets. Website is intuitive and claim submissions are a breeze.

I've had 4 pets insured through ASPCA Pet Insurance for more than 10 years now with their Level 2 plan. They are very prompt in processing claims and also keeping you posted on status of claim. Most of all I'm very pleased and appreciative of the kind and compassion that our family was shown when we lost our Shilo back in 2012, and our little Romeo in January of this year. Losing a beloved pet is one of the hardest things to endure and they expressed their heartfelt compassion and were also quick to pay for final expenses. Shelley, especially, was a real pleasure to speak with.