ASPCA | Pet Insurance Review

My dog Pumpkin became ill and was having a reaction to something which was making his stomach and chest cavity fill up with fluid. The VCA Animal hospital emergency visit determined that the fluid needed to be drained and he needed testing to determine the cause. After many different tests for cancer, parasite, liver, pancreas, digestive system and many others there was no diagnosis. I had purchased another pet insurance for Pumpkin as a puppy and continued the coverage although I also have the ASPCA Pet insurance. The doctors determined the only way to find out what was going on was to do exploratory surgery, where Pumpkin was under anesthesia for the 2 hour surgery which was very invasive. Tissue samples around the protective sack around the heart were taken and tested along with many other samples. The determination was that a rare bacteria infection caused a reaction within his digestive tract and inside his body to secrete fluid. During his recovery in the hospital for 4 days he was treated with antibiotics and after he was released treated with antibiotics for 2 months. He has fully recovered I am happy to say. He is a 10 year old Golden Retriever therapy dog. The other insurance only covered $3500. and nothing else, stating that is was the liver which was initially tested, and only covered that occurrence, and that was before a diagnosis was reached. I filed a review to see if they would reverse it and they die not. If it were not for Pumpkins ASPCA policy, I would have paid over $28,000.00 in bills. The ASPCA insurance covered much of the expenses and their customer service followed up to see how Pumpkin was doing and if I were pleased with the insurance. They were wonderful to work with during Pumpkin's illness and I would recommend everyone consider ASPCA insurance before any other Pet insurance! Thank you ASPCA!

I have a Beagle, and after she was mysteriously ill and hospitalized for three days, I decided it was time to stop taking chances and finally get pet insurance. It has been the best decision I have made for her. The claims are processed quickly, they follow up to make sure everything is ok, and it's easy to submit the bills. I would highly recommend this service to anyone with a four legged family member!

I have had a lot of dogs and this is the first time that I purchased insurance. After eating something toxic her body started shutting down. The bill was a little over 600.00 and they covered all of it less the deductable. There was a little problem communicating between the company and the Dr. but they were diligent about working it out quickly. Great customer service.

Please do not listen to the negative reviews of this insurance company! I could not be any happier with their service! I purchased a plan at 9pm and the accident coverage was active at midnight... then the absolute worst happened and my newly adopted Italian Greyhound puppy broke his leg at 1am :-( The timing couldn't have been any better because I rushed him to the 24-hour emergency clinic and then had corrective surgery the following day. The bills totaled almost $2000, but ASPCA processed my claim in a little under 4 weeks and reimbursed me the full 80% after my $100 deductible. I am extremely thankful for their coverage and I honestly don't know how I could have afforded it without them. Thank you, thank you, thank you, ASPCA Pet Insurance!!!! :-) After my claim was completed they called to check up on my puppy and see how he was recovering. ASPCA truly cares about their customers and I cannot express how much that meant to me to receive that call. With ASPCA you really get the care you and your family deserve!!! :-)

Good service. I have no complaint. However I would like them to provide clearer feedback when no check will be issued.