ASPCA | Pet Insurance Review

ASPCA used to be slow in processing claims at times, but the coverage was good and the customer service intelligible and pleasant. Since June 2024, I have had poor service. I have been asked 2 and 3 times for copies of invoices provided with the original 2 claims for medicine refills. I had another claim that decided the problem was an incident and only warranted paying for 1 dose of a medical problem that needs a minimum of 3 spaced doses. If such coverage no longer is in the policy, it certainly wasn't made clear at policy renewal. It had been covered before. This presumably is the work of PTZ Insurance Agency hired by ASPCA to replace their previous service. When cost cutting becomes finding ways to not reimburse, it no longer is coverage. Also, customer service is less capable and have thick accents so hard to understand. They give advice that contradicts emails from the claims service. I have used ASPC for a few years for various pets. But this more recent experience leaves me concerned and very dissatisfied!

I have been with ASPCA for 14 years. The Customer Service Reps have always been professional. Sadly I had to euthanize my cat. The Rep I spoke with was compassionate. I definitely will stay with ASPCA if we get another cat.

I have to honestly say that I'm so happy I chose ASPCA!! My fur baby became ill recently and had to be taken to the hospital where she had to stay and be cared for, (something that I had never experienced before) during the stressful time I submitted a claim it was so easy to follow the process as long as you have all the information and/ or documents that they request, it's all done through their app. The process will be fast and easy but even faster if you set up direct deposit. I definably recommend ASPCA.

The worst all pet insurance are big scams this place especially they will find away to take your money and this is no BS

The vet faxed records but my claim was not paid in full because they claim to have not received the records. I am going to get the records and try again but it has not been as easy as it was advertised nor as fast.